Customer Support

We’re Here to Help

Need assistance? Our team is ready to support you with any questions or issues.

How support works

From request to resolution

  1. Send your request

    01

    Email support@cymru.com or use the button above.

  2. We route it

    02

    Once your request has been received, it is routed to the appropriate team member for resolution.

  3. We resolve it

    03

    Our support team is committed to providing timely, accurate responses so your issue is addressed as quickly as possible.

Before you send

Help us resolve your issue faster

Please include your product name, a clear subject, and a description of the issue. The email button on this page opens a message with those three fields already in place.

Every request should include

  • Product name

    Tell us which Team Cymru product or service you are using.

  • A clear subject

    One line that sums up the issue.

  • A description of the issue

    What happened, what you expected, and any error messages.

Sending sensitive details?

Encrypt your message with our support PGP key before you send it.

Get the Support PGP Key

Other ways to reach us

Get to the right team the first time

New business

Sales

Questions about Team Cymru products and solutions.

Contact Sales

Community services

GDX Operational Support

Join the exchange, partner with the GDX, or get help on a live threat.

Request GDX Support

Need help with a Team Cymru product?

Support hours are 0900-1700 ET (1400-2200 UTC). For emergencies, call +1 847-378-3301.